Ports for External Client Access
Description: This article shows you what ports need to be open in order to use external access for Monitor Station, Web Client, and VI Mobile. Solutions: Monitor Station, Web Client and VI Mobile...
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Cannot Create Folder Due to Permission or Non-Existing Directory
Description: This article shows you how to resolve "Cannot create folder due to permission or non-Existing Directory" error when reviewing the System Log. Click Here to View Image Possible...
View ArticleHow to Submit a Feature Request
Description: This article explains how to submit your favorite (new) feature request to be considered for inclusion in the next version. Steps: Click Here Complete the entire form, including your...
View ArticleInstalling the VI Language Pack
NOTE: Language Pack only supports Arabic and Spanish only in VI Monitor v6.0.x and above1.) In Start > Control Panel > Region and Language, choose the appropriate language from the drop-down...
View ArticleWhat is Health Monitor Cloud?
The Health Monitor Cloud is an application used to monitor the health of one or all of your servers. It is peace of mind knowing a passively running server is there to monitor and ensure your video...
View ArticlePorts for External Client Access
Description: This article shows you what ports need to be open in order to use external access for Monitor Station, Web Client, and VI Mobile. Solutions: Monitor Station, Web Client and VI Mobile...
View ArticleClik here to view.
Cannot Create Folder Due to Permission or Non-Existing Directory
Description: This article shows you how to resolve "Cannot create folder due to permission or non-Existing Directory" error when reviewing the System Log. Click Here to View Image Possible...
View ArticleEnd of Life Products
Description: This article lists the Video Insight software and hardware that has reached the end of it's support life. To retrieve support, please verify that your subscription is within maintenance...
View ArticleDo You Have a MonitorCast Integration Guide for Video Insight?
Description: This article shows you how to find information regarding MonitorCast Access Control and the integration with Video Insight. Solution: Visit Video Insight's Download Page and open the...
View ArticleDefault user name and password for MonitorCast WebClient
Description: This article shows you the default username and password for the MonitorCast Access Control WebClient. Solution: When prompted for the Username and Password on the MonitorCast WebClient...
View ArticleHow to add a controller in MonitorCast
Description: This article walks you through adding a controller into the MonitorCast WebClient application. Solution: Log into MonitorCast by browsing to https:// [Server IP Address]:8080 When...
View ArticleEnd of Life Products
Description: This article lists the Video Insight software and hardware that has reached the end of it's support life. To retrieve support, please verify that your subscription is within maintenance...
View ArticleDo You Have a MonitorCast Integration Guide for Video Insight?
Description: This article shows you how to find information regarding MonitorCast Access Control and the integration with Video Insight. Solution: Visit Video Insight's Download Page and open the...
View ArticleDefault user name and password for MonitorCast WebClient
Description: This article shows you the default username and password for the MonitorCast Access Control WebClient. Solution: When prompted for the Username and Password on the MonitorCast WebClient...
View ArticleHow to add a controller in MonitorCast
Description: This article walks you through adding a controller into the MonitorCast WebClient application. Solution: Log into MonitorCast by browsing to https:// [Server IP Address]:8080 When...
View ArticleHow to Factory Reset Advidia Cameras That Have a Physical Reset Button
Description: This article shows you how to hard reset or factory reset Advidia cameras that have a physical button. Solution: Advidia A-Series with physical reset buttons: A-15 / A-35 / A-44 /...
View ArticleHow to Integrate a Keypad into Monitorcast
• Log into MonitorCast• Mouse over the Hardware tab• Click Hardware Config• Navigate through the left tree down to the Reader that has the Keypad• Click on the Reader in the left tree• In the main...
View ArticleSetting up a 1501 Controller Step by Step Guide
• Move DIP switch 2 to the ON position to use factory default communication parameters:----------------------------------------------------------------------IP Address: 192.168.0.251Subnet Mask:...
View ArticleHow to Add a Controller to MonitorCast Software
1. Log into MonitorCast: http://localhost:8080/ | Default UN: admin PW: 12342. Hover over Hardware3. Click Hardware Config4. Next to Default Site, click the Edit icon5. Click Add New Controller6. Name...
View ArticleHow to add a Sub-Controller to MonitorCast Software
Description: This article walks you through adding a sub-controller into the MonitorCast WebClient application. Solution: Log into MonitorCast by browsing to https:// [Server IP Address]:8080 When...
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