Description:

Solution:

• Visit Advidia's Camera Finder Page.

• Here you can download the Camera Finder utility for Advidia cameras.

Description:

Solution:

•  For Video Insight Version 4.3 please see page 243 of the admin manual: Download Here

•  For Video Insight Version 5.0 please see page 251 of the admin manual: Download Here

•  For Video Insight Version 5.5 please see page 225 of the admin manual: Download Here
• Please note that server side privacy zones are no longer available in verison 6.x of the Video Insight software.

Description:

Possible Issues/Solutions:

This can occur when:

• The motion settings are not set correctly.

• NOTE: Video Insight recommends Camera Side Motion Detection with Use Camera Settings and to configure the motion settings within the camera's web interface.  This will alleviate the stress on the server's CPU.

• For Video Insight Version 4.3 please see page 237 of the admin manual: Download Here 

• For Video Insight Version 5.0 please see page 245 of the admin manual: Download Here 

• For Video Insight Version 5.5 please see page 220 of the admin manual: Download Here 

• For Video Insight Version 6.3 please see page 50 of the user manual: Download Here

• Pre and Post Motion buffers have not been configured.

• NOTE: Pre motion should be a last resort as it will utilize resources on the server in order to obtain the video.  You should first attempt to configure the motion settings as outlined above. 

• Please see this page to learn more about Motion Buffers: What Are Pre and Post Motion Buffers?

Description:

Symptom:

• When testing the connection to the database, you receive Error: Database version is not correct. Either the database did not respond, or has an outdated version.

• When attempting to make changes to the IP Server or its cameras, you receive the following message in the Server Configuration window:
• Warning: There has been an error connecting to the database of this server. This system is currently running on the last known good version. You cannot make any changes to this server until a database connection can be re-established.

Possible Issues/Solutions:

• Incorrect SQL Credentials
• Steps:

1.  On the IP Server, right-click the IP Server Manager in the system tray.

2.  Choose Server Configuration.

3.  Click Diagnostics.

4.  Select Server Settings

5.  In the Database Information section, click Advanced.

6.  Re-enter the SQL Information required to connect to the InsightEnt Database.

• NOTE: This includes the following:
• IP Address and Instance name of the SQL Server (i.e. localhost\MSSQLSERVER).
• Database Name - Usually InsightEnt.
• Username - Normally the 'sa' account.
• Password - The password created for the previously entered account.

7.  Click OK, and then click Test DB.

• SQL Server is Not in Mixed Authentication - 

• Steps:

1.  On the SQL Server, open SQL Server Management Studio.

2.  Log into the instance using Windows Authentication. (The user account must have admin rights to the Windows Machine)

3.  Select the server at the top of the left-tree. Right-click and select Properties.

4.  Select the Security tab.

5.  Under Server Authentication field, select SQL Server and Windows Authentication Mode.

6.  Click OK.

7.  Click the server at the top of the left-tree again. Right-click and select Restart.

8.  Attempt to log in to the SQL instance using the sa account.

• Firewall Blocking Connection - 

• Steps:

1.  Verify that Windows Firewall is turned off.

2.  If Windows Firewall must remain on, create and inbound/outbound rule to allow for the SQL Data port. (More Information)

• The Default SQL port is 1433.
• If the port has been changed during a manual installation, verify that this port is opened in Windows Firewall instead.
• Also verify that the instance name is updated accordingly when connecting in Video Insight: IPADDRESS,PORT\INSTANCENAME

• InsightEnt Database References an Older Version - 

• Steps: 

1.  Open SQL Server Management Studio and login using the sa account.

2.  Highlight the InsightEnt database and click the button New Query.

3.  Minimize SQL Server Management Studio and open an Explorer Window via Start Menu>Run>explorer.exe

4.  Navigate to %ProgramFiles%/VI Enterprise/SQL Files/

5.  Click and drag the VI.sql file into the New Query window inside of SQL Server Management Studio.

6.  Click Execute. Attempt to reconnect the IP Server to the SQL Database.

• SA Account is Locked - 

NOTE: This could be the result of a brute force attack on the network. After a number of failed attempts, SQL will lock the sa account. Check Event Viewer>Application log for repeated failed attempts to log into SQL. You can use this Knowledge base article to view some security options.

• Steps:

• SQL Server 2008 - 

1.  Open a Command Prompt via Start Menu>Run>CMD.

2.  Type osql -E and press enter.

• You should see the prompt change to 1>.

3. Type sp_password @new=[New Complex Password], @loginame=sa and then press enter

• SQL Server 2005 - Type sp_password @old=null, @new='NewComplexPassword', @loginame='sa'

• NOTE: @loginame has a single 'n'. The Video Insight software, by default, sets this password to V4in$ight.

4.  Type go and press enter.

• You should then be brought back to the prompt 1>.

5.  Type Exit and press enter. Now attempt to reconnec the IP Server to SQL with the newly created sa password.

• SQL Server Instance Has Special Characters - 

• Solution:

• Try to avoid using or connecting to SQL instances which include special characters (!@#$%^&*) or spaces in the instance name.
• To reconfigure the instance name, follow this Knowledge base Article.

• SQL Server Protocols are Disabled - 

• Steps:

1.  Open SQL Server Configuration Manager via Start Menu>Run>SQLServerManager10.msc.

2.  Click SQL Native Client Configuration>Client Protocols.

3.  Under the Protocol Name column, double-click TCP/IP.

4.  Under the IP Addresses tab, locate the IP Address of the server.

5.  Below it, locate TCP Port and verify that this is the correct port.

• Default = 1433.

6.  Click Apply>OK.

7.  Highlight SQL Server Services. Locate SQL Server (INSTANCENAME).

8.  Right-click and choose Restart.

9.  Close SQL Server Configuration Manager and attempt to reconnect the IP Server to the SQL database.

Summary: 

These instructions will walk you through the remainder of the process for activating the Panasonic Cameras within VI Monitor on computers WITHOUT internet access.  If your IP Server is attached to the internet, please Click Here in order to complete the process of Panasonic Camera activation.

All steps take place in the IP Server managment tool called VI Monitor. It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Please follow these steps to complete your activation: 

1) On your computer, Open VI Monitor
2) Navigate to: Select Administration → Accessories → Panasonic Licensing.
3) Verify that Panasonic Cameras have a status of “Register by _some_date_”
4) Click on “Export” and save the file to a USB Thumb drive.
5) Take the USB Thumb Drive  to a computer that DOES have internet access, AND VI Monitor installed.
6) Open VI Monitor on a computer with Internet access and go to: 
Administration → Accessories → Panasonic Licensing
7) Select “Import” and then choose the file from the path to the thumb drive.  
Once the process is completed, go back to the IP Server and re-insert your USB Thumbdrive.
8) Take the thumb drive back to the NON-internet connected IP Server.
9) Open VI Monitor and select Administration → Accessories → Panasonic Licensing
10) Select UPDATE and choose the file from the thumb drive that was created during the registration process on the machine connected to the internet.

You have now successfully completed the Panasonic Activation Process.

 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.

Summary: 

These instructions will walk you through the remainder of the process for activating the Panasonic Cameras within VI Monitor on computers WITH internet access.  If your IP Serveris NOT attached to the internet, please Click Here in order to complete the process of Panasonic Camera activation.

All steps take place in the IP Server managment tool called VI Monitor. It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Please follow these steps to complete your activation: 

1. Log in to your IP Server using VI Monitor.
2. At the top of the screen, select Administration → Accessories → Panasonic Licensing. 
3. Here, you should see a list of all available Panasonic cameras and their statuses.
4. Simply click on “Activate”
5. Cameras listed above should now say “Registered.”
6. Restart VI Monitor and IP Server.

 You have now successfully completed the Panasonic Activation Process.

 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.

This could be caused by a few things.

1. The production server and the failover server are not sharing a database.

2. Not enough time has gone by, the standard wait time for a failover in a production environment is around 5 minutes.

3. The server did not properly fail (this typically is seen when the customer is trying to force a failure and they do so by stopping the service and waiting for the failover to happen when it will not in this instance)

4. Failover server has lost connection to the database.

5. The failover server failed in the same way that the production server failed (for example a system wide power failure would account for this).

Description:

Solution:

• For Video Wall Version 6.3, please download the installer here: Download Here

• For Video Wall Version 6.3, please reference the Video Wall Documentation Guide: Download Here

Description:

Symptom:

• The Video Insight installer attempts to install SQL 2008. However, the command triggers that are used in the background don't respond properly in Windows Server 2003 or Windows Server 2012. This causes the installation to fail.

Possible Issues/Solutions:

• Steps:

1.  Open a web browser and visit DownloadVI.com.

2.  Open the Tools menu, and select the appropriate SQL Server from the Utilities menu.

• For 32-Bit Operating Systems - Download Here.
• For 64-Bit Operating Systems - Download Here.

3.  Extract the resulting file by right-clicking and choosing Extract All.

4.  Inside the resulting folder, right-click the SQL Express executable and choose Run as Administrator.

5.  When prompted, Select the New Installations or Add Features option.

6.  Once the verification process completes, choose New Installation and click Next.

7.  Accept the Terms and click Next.

8.  At the Features Selection, click the Select All button and click Next

9.  In the Instance Configuration page, Verify that the Instance name reads MSSQLSERVER. All other settings can remain the same. Click Next.

10.  Click Next through the Server Configuration.

11.  At the Database Engine Configuration page, tick the radio button for Mixed Mode.

12.  Enter a password for the sa account, then click Next.

• NOTE: This is the same password that will be used for the Video Insight installation.

• More information on how to change the Video Insight password can be found in this KB Article.

13.  Click Next through the Error Reporting section.

14.  Click Next through the Configuration Rules to begin the installation.

15.  Once the installation is complete, run the Video Insight installation again.

16.  After verifying the connection with SQL, open SQL Server Management Studio from the Start Menu.

17.  Log in with the credentials entered in Step 12.

18.  Once the Video Insight installation displays the Initialization window, navigate to %ProgramFiles%\VI Enterprise\SQL Files\

19.  Click and Drag the VI.sql file into the SQL Server Management Studio window.

20.  Click Execute. Once this completes, finish the Video Insight installation as normal.

Description:

Solution:

•  For Video Insight Version 4.3 please see page 195 of the admin manual: Download Here

•  For Video Insight Version 5.0 please see page 203 of the admin manual: Download Here

•  For Video Insight Version 5.5 please see page 182 of the admin manual: Download Here

•  For Video Insight Version 6.3 please see page 42 of the admin manual: Download Here

Description:

Solution:

• Video Insight's Storage Calculator

Description:

Solution:

•  For Video Insight Version 4.3 please see page 30 of the admin manual: Download Here

•  For Video Insight Version 5.0 please see page 31 of the admin manual: Download Here

•  For Video Insight Version 5.5 please see page 32 of the admin manual: Download Here

•  For Video Insight Version 6.3 please see page 32 of the admin manual: Download Here

Description:

Details:

• In order to host Web Client, Internet Information Services (IIS) must be added as a Windows Feature or Role.

Solutions:

• Professional or Enterprise versions of Microsoft Windows are required.

• Windows 7 Professional, Windows Server 2008, etc.

• Home Premium versions do not come with IIS as a configurable component. As such, these will not install Web Client properly.

1. Open Access Control Server Manager in the Windows system tray by right clicking on icon
2. Open AC Server Manager
3. Open Server Configuration
4. Click Access Control Server page below

5.  In the AC Server IP Address use the server IP address or localhost as the IP and not 127.0.0.1

6. It has been found with Windows 10 there is not a reliable connection if using the 127.0.0.1 IP as the database IP

7. Restart AC Server

Supported Languages:

• Chinese (Simplified and Traditional)
• Korean
• Spanish
• Portuguese
• Danish
• Thai
• Turkish
• Arabic
• French

VI Monitor v6.3.5 and greater (NOTE: It is included natively in the Suite Installer, there is no need for a Language Pack)

1.) Ensure your language is set in Start > Control Panel > Region and Language, choose the appropriate language from the drop-down labeled Format.

2.) Install VI Monitor using the Suite Installer on DownloadVI.com 

 ----------------------------------------------------------------------

VI Monitor v6.0.12 - v6.3.2

1.) In Start > Control Panel > Region and Language, choose the appropriate language from the drop-down labeled Format.

2.) Download the VI Language Pack from downloadvi.com (http://downloadvi.com/downloads/Current/Language/VI_Language_Package.exe)

3.) Run the installation using typical settings.

4.) Finally, restart VI Monitor and verify that the language has changed.

Description:

Symptom:

• The Video Insight installer attempts to install SQL 2008. However, the command triggers that are used in the background don't respond properly in Windows Server 2003 or Windows Server 2012. This causes the installation to fail.

Possible Issues/Solutions:

• Steps:

1.  Open a web browser and visit DownloadVI.com.

2.  Open the Tools menu, and select the appropriate SQL Server from the Utilities menu.

• For 32-Bit Operating Systems - Download Here.
• For 64-Bit Operating Systems - Download Here.

3.  Extract the resulting file by right-clicking and choosing Extract All.

4.  Inside the resulting folder, right-click the SQL Express executable and choose Run as Administrator.

5.  When prompted, Select the New Installations or Add Features option.

6.  Once the verification process completes, choose New Installation and click Next.

7.  Accept the Terms and click Next.

8.  At the Features Selection, click the Select All button and click Next

9.  In the Instance Configuration page, Verify that the Instance name reads MSSQLSERVER. All other settings can remain the same. Click Next.

10.  Click Next through the Server Configuration.

11.  At the Database Engine Configuration page, tick the radio button for Mixed Mode.

12.  Enter a password for the sa account, then click Next.

• NOTE: This is the same password that will be used for the Video Insight installation.

• More information on how to change the Video Insight password can be found in this KB Article.

13.  Click Next through the Error Reporting section.

14.  Click Next through the Configuration Rules to begin the installation.

15.  Once the installation is complete, run the Video Insight installation again.

16.  After verifying the connection with SQL, open SQL Server Management Studio from the Start Menu.

17.  Log in with the credentials entered in Step 12.

18.  Once the Video Insight installation displays the Initialization window, navigate to %ProgramFiles%\VI Enterprise\SQL Files\

19.  Click and Drag the VI.sql file into the SQL Server Management Studio window.

20.  Click Execute.  After this complete, you may close SQL Studio.

21.  Open SQL Server Configuration Manager from the Start Menu.

22.  Expand SQL Server Network Configuration.

23.  Click Protocols for MSSQLSERVER.

24.  Enable Named Pipes and TCP/IP.

25.  Click SQL Server Services.

26.  Right Click SQL Server (MSSQLSERVER).

27. Click Restart.  After this completes, finish the Video Insight installation as normal.

Description:

Solution:

•  For Video Insight Version 4.3 please see page 195 of the admin manual: Download Here

•  For Video Insight Version 5.0 please see page 203 of the admin manual: Download Here

•  For Video Insight Version 5.5 please see page 182 of the admin manual: Download Here

•  For Video Insight Version 6.3 please see page 42 of the admin manual: Download Here

Description:

Solution:

• Video Insight's Storage Calculator

Description:

Solution:

• Advidia A-Series:

• Default IP Address: 192.0.0.64

• Default Username: admin

• Default Password: 12345

• Advidia B-Series:

• Default IP Address: 192.168.0.100

• Default Username: admin

• Default Password: 123456

• Advidia E-Series:

• Default IP Address: 192.168.1.108

• Default Username: admin

• Default Password: 123456

• Advidia P-Series:

• Default IP Address: 192.168.0.253

• Default Username: admin

• Default Password: 12345

• Advidia VPx-Series:

• Default IP Address: 192.0.0.64

• Default Username: admin

• Default Password: 12345

NOTE: For security purposes the default username and password should be changed to something unique.