Description:

Solution:

• For Video Wall Version 6.3, please download the installer here: Download Here

• For Video Wall Version 6.3, please reference the Video Wall Documentation Guide: Download Here

Description:

Advidia A-Series with physical reset buttons:   A-15 / A-28-Z / A-35 / A-44 / A-44-IR / A-44-IR-V2 / A-46 / A-47 / A-54 / A-54-OD / A-54-V2 / A-55 / A-64 / A-65

Advidia B-Series with physical reset buttons:   B-31 / B-33 / B-51

Advidia E-Series with physical reset buttons:   E-37-V

Advidia VP-Series with physical reset buttons: VP-4 / VP-8 / VP-16

• Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds.

2.  Without releasing the reset button, unplug the power cable and hold reset for another 30 seconds.

• If it is a PoE camera, disconnect the network cable.

3.  Plug the power cable back in while STILL holding the reset button a final 30 seconds.

• If it is a PoE camera, plug in the network cable.

Advidia B-Series with physical reset buttons:   B-210 / B-5360

• Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds or until the blue LED (underneath the camera module) lights up.

Advidia P-Series with physical reset buttons:   P-24 / P-25 / P-3360-OD

• Steps:

1.  With the unit powered off, hold down the initial set button.

2.  Plug the power cable back in while STILL holding the initial set button for 5 seconds or more.

3.  The camera will start up after about 2 minutes of taking off the INITIAL SET button and the settings including the network settings will be initialized.

Advidia P-Series with physical reset buttons:   P-240

• Steps:

1.  With the unit powered off, move the initial set switch to the ON position.

2.  Power on the camera.

• The camera will start up and all the settings including the network settings will be initialized. The live indicator will light orange → light off → blink orange → light orange.  The initialization will be complete when the live indicator lights orange.

3.  Power off the camera.

• Do not turn off the power of the camera during initialization. Otherwise, it may fail to initialize and may cause malfunction.

4.  With the unit powered off, move the initial set switch to the OFF position.

5.  Power on the camera.

This will revert all settings including the network back to defaults.  For the camera's default IP address, please visit Advidia's support site: Advidia Camera & Encoder Support

NOTE:  The following cameras do NOT have physical reset buttons: A-14 / A-34 / A-34W / A-45 / A-200 / A-200-P / VP-1 / VP-16-L / VP-8-V2 / VP-16-V2

Description:

Solution:

• For a direct link to VI Monitor for Mac support pages, please follow this link.
• Visit Video Insight's Download Page for information regarding how to download the program directly; or, alternatively, follow this link.

Description:

This can occur when:

• Initialization has been ran a second time which causes a twin copy of the server with the same name.

Solution:

• If this issue occurs please contact Tech Support.

NOTE: This issue requires adjustments in the Video Insight database. Unwarranted changes to this database could cause severe corruption and should only be handled by Tech Support.

Description:

Symptom:

• When logging into Web Client, the end user sees only black screens instead of live video from the cameras.
• NOTE: Before attempting the solutions below, verify with Monitor Station that the live video is visible. 
• If not, then the issue may not be exclusive to Web Client. Visit other Knowledge base articles for those solutions.

Possible Issues/Solutions:

• Steps:

• Verify IP Server Ports - 

1.  On the Web Server, verify that the necessary ports are opened: Ports for External Client Access.

2.  If necessary, disable Windows Firewall on the Web Server.

• For details on disabling Windows Firewall, visit Microsoft's How-To Page.

• Create a Web Client Location - 

1.  Log into the Web Client via an Administrator account.

• If Security is not enabled on the IP Server and Web Client automatically logs in, click Sign Out in the top right corner.
• This should take you to the login screen. Input "Administrator" with a blank password.

2.  Click System in the top right corner.

3.  From the left tree, click Network.

4.  Click the link Set Up a New Network Profile.

• Web Client v4.x - Click Help>Location Setup.

5.  Give the profile a name, a desired framerate, and click Add Profile.

6.  Tick the radio button labeled Use the Following IP and Ports

7.  Verify that the Public IP Address used is routing to the IP Addressed that accesses Web Client and that the ports entered are correct.

• Switch to Low Speed Mode -

• Steps: 

1.  From the IP Server, log into the camera's web interface.

2.  Verify the compression of the camera: h.264, MPEG-4, MJPEG.

3.  If the camera does not offer multiple connection streams, verify that the compression is set to MJPEG.

4.  In Web Client, click on the High button locate in the upper right corner.

• This will force Internet Explorer to connect to the camera's MJPEG streams directly.

• Verify Server Ports of Advidia and/or BridgeVMS Cameras - 

• Use this Knowledge base article to verify the ports for Advidia and BridgeVMS cameras.

• Duplicate Server Exists in the Database - 

• This can occur if the IP Server initialization was run a second time. This results in a duplicate server in the SQL database with the same name.

• Please refer to this Knowledge base article and contact Technical Support.

Description:

Solutions:

• Internet Explorer -

1.  Uninstall "Web Components" in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History (Use the dropbox at the top right to choose the version of Internet Explorer).

3.  Set the page in Compatibility View. 

4.  Add the site to Trusted Sites. 

• After adding it to Trusted Sites, click Custom Level.
• Select the Radio button for Prompt under "Download unsigned ActiveX controls".

Click Here to View Image

5.  Close Internet Explorer.

6.  Open Internet Explorer and navigate to the IP Address of the camera.

7.  Download the WebComponents.exe file.

Click Here to View Image

8.  After the download is complete, close your browser.

9.  Open/Run the WebComponents.exe file.

10. After the installation is complete, navigate to the IP Address of the camera.

11. Log into the camera and Allow the WebVideoActiveX add-on.

Click Here to View Image

• Chrome -

1.  Uninstall Web Components in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History and attempt to access the Web Interface again.

3.  Close Chrome.

4.  Open Chrome and navigate to the IP Address of the camera 

5.  Download the WebComponents.exe file.

Click Here to View Image

6.  After the download is complete, close your browser.

7.  Open/Run the WebComponents.exe file.

8.  After the installation is complete, navigate to the IP Address of the camera.

9.  Log into the camera and click the "Plug-in Blocked" icon in the address bar.

10. Choose "Always Allow" for Web Components.

Click Here to View Image

• Firefox -

1.  Uninstall Web Components in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History and attempt to access the Web Interface again.

3.  Close Firefox.

4.  Open Firefox and navigate to the IP Address of the camera 

5.  Download the WebComponents.exe file.

Click Here to View Image

6.  After the download is complete, close your browser.

7.  Open/Run the WebComponents.exe file.

8.  After the installation is complete, navigate to the IP Address of the camera.

9.  Log into the camera and click "Activate Web Components".

10. Click "Allow and Remember" for Web Components.

Click Here to View Image

Description:

Symptom:

• Browsing to the Web Client in Internet Explorer, a user may select to install the ActiveX controller, but nothing happens.

Possible Issues/Solutions:

• Steps:

1.  On the Client Machine that is accessing Web Client, open a new Internet Explorer window.

2.  Clear your Browser History (Use the dropbox at the top right to choose the version of Internet Explorer).

3.  Set the page in Compatibility View. 

4.  Add the site to Trusted Sites. 

• After adding it to Trusted Sites, click Custom Level.
• Select the Radio button for Prompt under "Download unsigned ActiveX controls".

Click Here to View Image

5.  Close Internet Explorer.

6.  Open Internet Explorer and navigate to the Web Client.

7.  Attempt to download the ActiveX file.

Description:

Products That Are End of Life:

• Accessories -
• Coldstore
• Health Monitor (Legacy)

• Analog Software -
• Video Insight Analog Video Server 2.0
• Video Insight Analog Video Server 2.65
• Video Insight Analog Video Server 3.0.0.38
• Video Insight Analog Video Server 3.1.1.2
• Video Insight Analog Video Server 3.5

• *Capture Boards - 
• V Series Analog Capture Board
• VJ Series Analog Capture Board
• VN Series Analog Capture Board
• VNH Series Analog Capture Board

• IP Software - 
• Video Insight IP Server 3.0
• Video Insight IP Server 3.1.1.2
• Video Insight IP Server 4.2.0.40
• Video Insight IP Server 4.3.0.66
• Totevision

• VI Mobile - 
• VI Mobile 1 for iOS

• Video Insight offers incentives to upgrade your capture board with Advidia VP Series Encoders. Please contact your Sales Representative for further details.
  
  If you possess working Analog Cameras, Video Insight recommends using Analog Cameras with Advidia VP Series Encoders which are fully compatible with IP Enterprise.

Description:

Advidia A-Series with physical reset buttons:   A-15 / A-28-Z / A-34W (Newer Models Only) / A-35 / A-44 / A-44-IR / A-44-IR-V2 / A-46 / A-47 / A-54 / A-54-OD / A-54-V2 / A-55 / A-64 / A-65

Advidia B-Series with physical reset buttons:   B-31 / B-33 / B-51

Advidia E-Series with physical reset buttons:   E-37-V

Advidia VP-Series with physical reset buttons: VP-4 / VP-8 / VP-16

• Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds.

2.  Without releasing the reset button, unplug the power cable and hold reset for another 30 seconds.

• If it is a PoE camera, disconnect the network cable.

3.  Plug the power cable back in while STILL holding the reset button a final 30 seconds.

• If it is a PoE camera, plug in the network cable.

Advidia B-Series with physical reset buttons:   B-210 / B-5360

• Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds or until the blue LED (underneath the camera module) lights up.

Advidia P-Series with physical reset buttons:   P-24 / P-25 / P-3360-OD

• Steps:

1.  With the unit powered off, hold down the initial set button.

2.  Plug the power cable back in while STILL holding the initial set button for 5 seconds or more.

3.  The camera will start up after about 2 minutes of taking off the INITIAL SET button and the settings including the network settings will be initialized.

Advidia P-Series with physical reset buttons:   P-240

• Steps:

1.  With the unit powered off, move the initial set switch to the ON position.

2.  Power on the camera.

• The camera will start up and all the settings including the network settings will be initialized. The live indicator will light orange → light off → blink orange → light orange.  The initialization will be complete when the live indicator lights orange.

3.  Power off the camera.

• Do not turn off the power of the camera during initialization. Otherwise, it may fail to initialize and may cause malfunction.

4.  With the unit powered off, move the initial set switch to the OFF position.

5.  Power on the camera.

This will revert all settings including the network back to defaults.  For the camera's default IP address, please visit Advidia's support site: Advidia Camera & Encoder Support

NOTE:  The following cameras do NOT have physical reset buttons: A-14 / A-34 / A-45 / A-200 / A-200-P / VP-1 / VP-16-L / VP-8-V2 / VP-16-V2

Description:

Symptom:

• When logging into Web Client, the end user sees only black screens instead of live video from the cameras.
• NOTE: Before attempting the solutions below, verify with Monitor Station that the live video is visible. 
• If not, then the issue may not be exclusive to Web Client. Visit other Knowledge base articles for those solutions.

Possible Issues/Solutions:

• Steps:

• Verify IP Server Ports - 

1.  On the Web Server, verify that the necessary ports are opened: Ports for External Client Access.

2.  If necessary, disable Windows Firewall on the Web Server.

• For details on disabling Windows Firewall, visit Microsoft's How-To Page.

• Create a Web Client Location - 

1.  Log into the Web Client via an Administrator account.

• If Security is not enabled on the IP Server and Web Client automatically logs in, click Sign Out in the top right corner.
• This should take you to the login screen. Input "Administrator" with a blank password.

2.  Click System in the top right corner.

3.  From the left tree, click Network.

4.  Click the link Set Up a New Network Profile.

• Web Client v4.x - Click Help>Location Setup.

5.  Give the profile a name, a desired framerate, and click Add Profile.

6.  Tick the radio button labeled Use the Following IP and Ports

7.  Verify that the Public IP Address used is routing to the IP Addressed that accesses Web Client and that the ports entered are correct.

• Switch to Low Speed Mode -

• Steps: 

1.  From the IP Server, log into the camera's web interface.

2.  Verify the compression of the camera: h.264, MPEG-4, MJPEG.

3.  If the camera does not offer multiple connection streams, verify that the compression is set to MJPEG.

4.  In Web Client, click on the High button locate in the upper right corner.

• This will force Internet Explorer to connect to the camera's MJPEG streams directly.

• Verify Server Ports of Advidia and/or BridgeVMS Cameras - 

• Use this Knowledge base article to verify the ports for Advidia and BridgeVMS cameras.

• Duplicate Server Exists in the Database - 

• This can occur if the IP Server initialization was run a second time. This results in a duplicate server in the SQL database with the same name.

• Please refer to this Knowledge base article and contact Technical Support.

Description:

Solutions:

• Internet Explorer -

1.  Uninstall "Web Components" in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History (Use the dropbox at the top right to choose the version of Internet Explorer).

3.  Set the page in Compatibility View. 

4.  Add the site to Trusted Sites. 

• After adding it to Trusted Sites, click Custom Level.
• Select the Radio button for Prompt under "Download unsigned ActiveX controls".

Click Here to View Image

5.  Close Internet Explorer.

6.  Open Internet Explorer and navigate to the IP Address of the camera.

7.  Download the WebComponents.exe file.

Click Here to View Image

8.  After the download is complete, close your browser.

9.  Open/Run the WebComponents.exe file.

10. After the installation is complete, navigate to the IP Address of the camera.

11. Log into the camera and Allow the WebVideoActiveX add-on.

Click Here to View Image

• Chrome -

1.  Uninstall Web Components in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History and attempt to access the Web Interface again.

3.  Close Chrome.

4.  Open Chrome and navigate to the IP Address of the camera 

5.  Download the WebComponents.exe file.

Click Here to View Image

6.  After the download is complete, close your browser.

7.  Open/Run the WebComponents.exe file.

8.  After the installation is complete, navigate to the IP Address of the camera.

9.  Log into the camera and click the "Plug-in Blocked" icon in the address bar.

10. Choose "Always Allow" for Web Components.

Click Here to View Image

• Firefox -

1.  Uninstall Web Components in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History and attempt to access the Web Interface again.

3.  Close Firefox.

4.  Open Firefox and navigate to the IP Address of the camera 

5.  Download the WebComponents.exe file.

Click Here to View Image

6.  After the download is complete, close your browser.

7.  Open/Run the WebComponents.exe file.

8.  After the installation is complete, navigate to the IP Address of the camera.

9.  Log into the camera and click "Activate Web Components".

10. Click "Allow and Remember" for Web Components.

Click Here to View Image

Description:

Symptom:

• Browsing to the Web Client in Internet Explorer, a user may select to install the ActiveX controller, but nothing happens.

Possible Issues/Solutions:

• Steps:

1.  On the Client Machine that is accessing Web Client, open a new Internet Explorer window.

2.  Clear your Browser History (Use the dropbox at the top right to choose the version of Internet Explorer).

3.  Set the page in Compatibility View. 

4.  Add the site to Trusted Sites. 

• After adding it to Trusted Sites, click Custom Level.
• Select the Radio button for Prompt under "Download unsigned ActiveX controls".

Click Here to View Image

5.  Close Internet Explorer.

6.  Open Internet Explorer and navigate to the Web Client.

7.  Attempt to download the ActiveX file.

Description:

Products That Are End of Life:

• Accessories -
• Coldstore
• Health Monitor (Legacy)

• Analog Software -
• Video Insight Analog Video Server 2.0
• Video Insight Analog Video Server 2.65
• Video Insight Analog Video Server 3.0.0.38
• Video Insight Analog Video Server 3.1.1.2
• Video Insight Analog Video Server 3.5

• *Capture Boards - 
• V Series Analog Capture Board
• VJ Series Analog Capture Board
• VN Series Analog Capture Board
• VNH Series Analog Capture Board

• IP Software - 
• Video Insight IP Server 3.0
• Video Insight IP Server 3.1.1.2
• Video Insight IP Server 4.2.0.40
• Video Insight IP Server 4.3.0.66
• Totevision

• VI Mobile - 
• VI Mobile 1 for iOS

• Video Insight offers incentives to upgrade your capture board with Advidia VP Series Encoders. Please contact your Sales Representative for further details.
  
  If you possess working Analog Cameras, Video Insight recommends using Analog Cameras with Advidia VP Series Encoders which are fully compatible with IP Enterprise.

Description:

Advidia A-Series with physical reset buttons:   A-15 / A-28-Z / A-34W (Newer Models Only) / A-35 / A-44 / A-44-IR / A-44-IR-V2 / A-46 / A-47 / A-54 / A-54-OD / A-54-V2 / A-55 / A-64 / A-65

Advidia B-Series with physical reset buttons:   B-31 / B-33 / B-51

Advidia E-Series with physical reset buttons:   E-37-V

Advidia VP-Series with physical reset buttons: VP-4 / VP-8 / VP-16

• Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds.

2.  Without releasing the reset button, unplug the power cable and hold reset for another 30 seconds.

• If it is a PoE camera, disconnect the network cable.

3.  Plug the power cable back in while STILL holding the reset button a final 30 seconds.

• If it is a PoE camera, plug in the network cable.

Advidia B-Series with physical reset buttons:   B-210 / B-5360

• Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds or until the blue LED (underneath the camera module) lights up.

Advidia P-Series with physical reset buttons:   P-24 / P-25 / P-3360-OD

• Steps:

1.  With the unit powered off, hold down the initial set button.

2.  Plug the power cable back in while STILL holding the initial set button for 5 seconds or more.

3.  The camera will start up after about 2 minutes of taking off the INITIAL SET button and the settings including the network settings will be initialized.

Advidia P-Series with physical reset buttons:   P-240

• Steps:

1.  With the unit powered off, move the initial set switch to the ON position.

2.  Power on the camera.

• The camera will start up and all the settings including the network settings will be initialized. The live indicator will light orange → light off → blink orange → light orange.  The initialization will be complete when the live indicator lights orange.

3.  Power off the camera.

• Do not turn off the power of the camera during initialization. Otherwise, it may fail to initialize and may cause malfunction.

4.  With the unit powered off, move the initial set switch to the OFF position.

5.  Power on the camera.

This will revert all settings including the network back to defaults.  For the camera's default IP address, please visit Advidia's support site: Advidia Camera & Encoder Support

NOTE:  The following cameras do NOT have physical reset buttons: A-14 / A-34 / A-45 / A-200 / A-200-P / VP-1 / VP-16-L / VP-8-V2 / VP-16-V2

Description:

Symptom:

• When logging into Web Client, the end user sees only black screens instead of live video from the cameras.
• NOTE: Before attempting the solutions below, verify with Monitor Station that the live video is visible. 
• If not, then the issue may not be exclusive to Web Client. Visit other Knowledge base articles for those solutions.

Possible Issues/Solutions:

• Steps:

• Verify IP Server Ports - 

1.  On the Web Server, verify that the necessary ports are opened: Ports for External Client Access.

2.  If necessary, disable Windows Firewall on the Web Server.

• For details on disabling Windows Firewall, visit Microsoft's How-To Page.

• Create a Web Client Location - 

1.  Log into the Web Client via an Administrator account.

• If Security is not enabled on the IP Server and Web Client automatically logs in, click Sign Out in the top right corner.
• This should take you to the login screen. Input "Administrator" with a blank password.

2.  Click System in the top right corner.

3.  From the left tree, click Network.

4.  Click the link Set Up a New Network Profile.

• Web Client v4.x - Click Help>Location Setup.

5.  Give the profile a name, a desired framerate, and click Add Profile.

6.  Tick the radio button labeled Use the Following IP and Ports

7.  Verify that the Public IP Address used is routing to the IP Addressed that accesses Web Client and that the ports entered are correct.

• Switch to Low Speed Mode -

• Steps: 

1.  From the IP Server, log into the camera's web interface.

2.  Verify the compression of the camera: h.264, MPEG-4, MJPEG.

3.  If the camera does not offer multiple connection streams, verify that the compression is set to MJPEG.

4.  In Web Client, click on the High button locate in the upper right corner.

• This will force Internet Explorer to connect to the camera's MJPEG streams directly.

• Verify Server Ports of Advidia and/or BridgeVMS Cameras - 

• Use this Knowledge base article to verify the ports for Advidia and BridgeVMS cameras.

• Duplicate Server Exists in the Database - 

• This can occur if the IP Server initialization was run a second time. This results in a duplicate server in the SQL database with the same name.

• Please refer to this Knowledge base article and contact Technical Support.

Description:

Solutions:

• Internet Explorer -

1.  Uninstall "Web Components" in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History (Use the dropbox at the top right to choose the version of Internet Explorer).

3.  Set the page in Compatibility View. 

4.  Add the site to Trusted Sites. 

• After adding it to Trusted Sites, click Custom Level.
• Select the Radio button for Prompt under "Download unsigned ActiveX controls".

Click Here to View Image

5.  Close Internet Explorer.

6.  Open Internet Explorer and navigate to the IP Address of the camera.

7.  Download the WebComponents.exe file.

Click Here to View Image

8.  After the download is complete, close your browser.

9.  Open/Run the WebComponents.exe file.

10. After the installation is complete, navigate to the IP Address of the camera.

11. Log into the camera and Allow the WebVideoActiveX add-on.

Click Here to View Image

• Chrome -

1.  Uninstall Web Components in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History and attempt to access the Web Interface again.

3.  Close Chrome.

4.  Open Chrome and navigate to the IP Address of the camera 

5.  Download the WebComponents.exe file.

Click Here to View Image

6.  After the download is complete, close your browser.

7.  Open/Run the WebComponents.exe file.

8.  After the installation is complete, navigate to the IP Address of the camera.

9.  Log into the camera and click the "Plug-in Blocked" icon in the address bar.

10. Choose "Always Allow" for Web Components.

Click Here to View Image

• Firefox -

1.  Uninstall Web Components in Programs and Features (Add/Remove Programs).

• This may not exist if you have never been able to access live video via the camera's web interface. 

2.  Clear your Browser History and attempt to access the Web Interface again.

3.  Close Firefox.

4.  Open Firefox and navigate to the IP Address of the camera 

5.  Download the WebComponents.exe file.

Click Here to View Image

6.  After the download is complete, close your browser.

7.  Open/Run the WebComponents.exe file.

8.  After the installation is complete, navigate to the IP Address of the camera.

9.  Log into the camera and click "Activate Web Components".

10. Click "Allow and Remember" for Web Components.

Click Here to View Image

Description:

Symptom:

• Browsing to the Web Client in Internet Explorer, a user may select to install the ActiveX controller, but nothing happens.

Possible Issues/Solutions:

• Steps:

1.  On the Client Machine that is accessing Web Client, open a new Internet Explorer window.

2.  Clear your Browser History (Use the dropbox at the top right to choose the version of Internet Explorer).

3.  Set the page in Compatibility View. 

4.  Add the site to Trusted Sites. 

• After adding it to Trusted Sites, click Custom Level.
• Select the Radio button for Prompt under "Download unsigned ActiveX controls".

Click Here to View Image

5.  Close Internet Explorer.

6.  Open Internet Explorer and navigate to the Web Client.

7.  Attempt to download the ActiveX file.

Description:

Products That Are End of Life:

• Accessories -
• Coldstore
• Health Monitor (Legacy)

• Analog Software -
• Video Insight Analog Video Server 2.0
• Video Insight Analog Video Server 2.65
• Video Insight Analog Video Server 3.0.0.38
• Video Insight Analog Video Server 3.1.1.2
• Video Insight Analog Video Server 3.5

• *Capture Boards - 
• V Series Analog Capture Board
• VJ Series Analog Capture Board
• VN Series Analog Capture Board
• VNH Series Analog Capture Board

• IP Software - 
• Video Insight IP Server 3.0
• Video Insight IP Server 3.1.1.2
• Video Insight IP Server 4.2.0.40
• Video Insight IP Server 4.3.0.66
• Totevision

• VI Mobile - 
• VI Mobile 1 for iOS

• Video Insight offers incentives to upgrade your capture board with Advidia VP Series Encoders. Please contact your Sales Representative for further details.
  
  If you possess working Analog Cameras, Video Insight recommends using Analog Cameras with Advidia VP Series Encoders which are fully compatible with IP Enterprise.

Description:

Advidia A-Series with physical reset buttons:   A-15 / A-28-Z / A-34W (Newer Models Only) / A-35 / A-44 / A-44-IR / A-44-IR-V2 / A-46 / A-47 / A-54 / A-54-OD / A-54-V2 / A-55 / A-64 / A-65

Advidia B-Series with physical reset buttons:   B-31 / B-33 / B-51

Advidia E-Series with physical reset buttons:   E-37-V

Advidia VP-Series with physical reset buttons: VP-4 / VP-8 / VP-16

• Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds.

2.  Without releasing the reset button, unplug the power cable and hold reset for another 30 seconds.

• If it is a PoE camera, disconnect the network cable.

3.  Plug the power cable back in while STILL holding the reset button a final 30 seconds.

• If it is a PoE camera, plug in the network cable.

Advidia B-Series with physical reset buttons:   B-210 / B-5360

• Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds or until the blue LED (underneath the camera module) lights up.

Advidia P-Series with physical reset buttons:   P-24 / P-25 / P-3360-OD

• Steps:

1.  With the unit powered off, hold down the initial set button.

2.  Plug the power cable back in while STILL holding the initial set button for 5 seconds or more.

3.  The camera will start up after about 2 minutes of taking off the INITIAL SET button and the settings including the network settings will be initialized.

Advidia P-Series with physical reset buttons:   P-240

• Steps:

1.  With the unit powered off, move the initial set switch to the ON position.

2.  Power on the camera.

• The camera will start up and all the settings including the network settings will be initialized. The live indicator will light orange → light off → blink orange → light orange.  The initialization will be complete when the live indicator lights orange.

3.  Power off the camera.

• Do not turn off the power of the camera during initialization. Otherwise, it may fail to initialize and may cause malfunction.

4.  With the unit powered off, move the initial set switch to the OFF position.

5.  Power on the camera.

This will revert all settings including the network back to defaults.  For the camera's default IP address, please visit Advidia's support site: Advidia Camera & Encoder Support

NOTE:  The following cameras do NOT have physical reset buttons: A-14 / A-34 / A-45 / A-200 / A-200-P / VP-1 / VP-16-L / VP-8-V2 / VP-16-V2

Description:

Symptom:

• When logging into Web Client, the end user sees only black screens instead of live video from the cameras.
• NOTE: Before attempting the solutions below, verify with Monitor Station that the live video is visible. 
• If not, then the issue may not be exclusive to Web Client. Visit other Knowledge base articles for those solutions.

Possible Issues/Solutions:

• Steps:

• Verify IP Server Ports - 

1.  On the Web Server, verify that the necessary ports are opened: Ports for External Client Access.

2.  If necessary, disable Windows Firewall on the Web Server.

• For details on disabling Windows Firewall, visit Microsoft's How-To Page.

• Create a Web Client Location - 

1.  Log into the Web Client via an Administrator account.

• If Security is not enabled on the IP Server and Web Client automatically logs in, click Sign Out in the top right corner.
• This should take you to the login screen. Input "Administrator" with a blank password.

2.  Click System in the top right corner.

3.  From the left tree, click Network.

4.  Click the link Set Up a New Network Profile.

• Web Client v4.x - Click Help>Location Setup.

5.  Give the profile a name, a desired framerate, and click Add Profile.

6.  Tick the radio button labeled Use the Following IP and Ports

7.  Verify that the Public IP Address used is routing to the IP Addressed that accesses Web Client and that the ports entered are correct.

• Switch to Low Speed Mode -

• Steps: 

1.  From the IP Server, log into the camera's web interface.

2.  Verify the compression of the camera: h.264, MPEG-4, MJPEG.

3.  If the camera does not offer multiple connection streams, verify that the compression is set to MJPEG.

4.  In Web Client, click on the High button locate in the upper right corner.

• This will force Internet Explorer to connect to the camera's MJPEG streams directly.

• Verify Server Ports of Advidia and/or BridgeVMS Cameras - 

• Use this Knowledge base article to verify the ports for Advidia and BridgeVMS cameras.

• Duplicate Server Exists in the Database - 

• This can occur if the IP Server initialization was run a second time. This results in a duplicate server in the SQL database with the same name.

• Please refer to this Knowledge base article and contact Technical Support.