Quantcast
Channel: Video Insight Knowledge Base - Latest FAQs
Viewing all 84 articles
Browse latest View live

How do I finish my Panasonic Camera Activation Process? (Internet Access)

$
0
0

Summary: 

These instrcutions will walk you through the remainder of the process for activating the Panasonic Cameras within VI Monitor on computers WITH internet access.  If your IP Serveris NOT attached to the internet, please Click Here in order to complete the process of Panasonic Camera activation.


All steps take place in the IP Server managment tool called VI Monitor. It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Please follow these steps to complete your activation: 

  1. Log in to your IP Server using VI Monitor.
  2. At the top of the screen, select Administration → Accessories → Panasonic Licensing. 
  3. Here, you should see a list of all available Panasonic cameras and their statuses.
  4. Simply click on “Activate”
  5. Cameras listed above should now say “Registered.”
  6. Restart VI Monitor and IP Server.

 You have now successfully completed the Panasonic Activation Process.


 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.


How do I complete the Panasonic Camera Activation Process? (No Internet access)

$
0
0

Summary: 

These instrcutions will walk you through the remainder of the process for activating the Panasonic Cameras within VI Monitor on computers WITHOUT internet access.  If your IP Server is attached to the internet, please Click Here in order to complete the process of Panasonic Camera activation.


All steps take place in the IP Server managment tool called VI Monitor. It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Please follow these steps to complete your activation: 


1) On your computer, Open VI Monitor
2) Navigate to: Select Administration → Accessories → Panasonic Licensing.
3) Verify that Panasonic Cameras have a status of “Register by _some_date_”
4) Click on “Export” and save the file to a USB Thumb drive.
5) Take the USB Thumb Drive  to a computer that DOES have internet access, AND VI Monitor installed.
6) Open VI Monitor on a computer with Internet access and go to: 
Administration → Accessories → Panasonic Licensing
7) Select “Import” and then choose the file from the path to the thumb drive.  
Once the process is completed, go back to the IP Server and re-insert your USB Thumbdrive.
8) Take the thumb drive back to the NON-internet connected IP Server.
9) Open VI Monitor and select Administration → Accessories → Panasonic Licensing
10) Select UPDATE and choose the file from the thumb drive that was created during the registration process on the machine connected to the internet.

You have now successfully completed the Panasonic Activation Process.


 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.

What is the process for enrolling my Panasonic Cameras?

$
0
0

Summary: 

These instructions will walk you through the process of adding your Panasonic Cameras to IP Server though the management tool called VI Monitor.  It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Once you have completed adding your cameras to the IP Server while using VI Monitor, you will then need to take a few extra steps to activate your cameras completely.

Note:
If you have already added your Panasonic Cameras, and your IP Server does have Internet access, please Click Here in order to complete the final steps of Panasonic Camera activation.

If you have already added your Panasonic Cameras, but your IP Server does not have Internet access, please  Click Here in order to complete the process of Panasonic Camera activation.


 Please follow these steps to complete your activation: 

1) Log in to VI Monitor on your IP Server.

2) Select Administration along the top tabs within VI Monitor.

3) Next, select Servers (on left)

4) Select Cameras

5) Clicking on “Auto Discovery” will display the following window:

1.png

 

The Auto Discovery feature is used for cameras that are connected to your network and to allows you to quickly adding them to list of monitored cameras.  

By selecting the option for “ Use Default Passwords” , the system will use the camera's default username and password to locate the camera. Otherwise, be sure to type in the username and password used to locate the cameras.  

The progress will show in the progress bar.

3.png

When the Auto Discovery process is done, a popup will appear informing the user that the process is complete.

6) Select the cameras you wish to add by clicking the checkboxes or using the select all button.

5.png

7) The selected cameras will be added to the list in the bottom right corner. Users can now add them to the list of Monitored cameras by clicking on the ‘Add’ button.


If you prefer to customize your Camera Names while adding them, you may wish to add them manually. (Not Necessary if Auto-Discovery was used above.)

1) To do this,  click on ‘Add Manually’.

The following form will appear:

6.png

2) You will add all the camera information, Name, IP address, user name and password, Camera Make and Model.

3) When finished, click on 'Add' at the bottom of the window.

Note on manually adding cameras:

During the manual registration process, you will be prompted to add more cameras after you select Add (shown in above image). If you select 'Yes' the information entered manually for the previous camera will appear in the fields, but the custom name of the camera will be blanked out. You will need to change the name of the camera, the model (if different than before) and the IP address of the camera before selecting Add. You will continually be prompted to add more cameras until you select "No" when prompted for adding more cameras.

 
You have now successfully added your Panasonic Cameras to IP Server, but have not yet activated the Panasonic Cameras within VI Monitor. Please continue with one of the two following options:

If your IP Server does have Internet access, please Click Here in order to complete the final steps of Panasonic Camera activation.

If  your IP Server does not have Internet access, please  Click Here in order to complete the process of Panasonic Camera activation.



 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.

 

Corrupt Files and/or Directories or Large Files?

$
0
0

Description:

This article describes how to test a server's RAID array to find faults that may cause corrupted or excessively large files and folders.
 

Symptom:

    • Depending on the number of recorded videos that are being written to a RAID array, it's possible that the RAID array may not be able to meet those strenuous requirements.

 

Possible Solutions:

    • Run the Hard Drive Writing Speed Test

      • Steps:

1.  Download the Hard Drive Writing Speed Test tool: Click Here.

2.  Log into Windows as a Local Windows Administrator.

3.  Verify that IP Server service is OFF during the test so that the results are accurately calculated.

          • Right-click on the IP Server icon in the lower right corner of the system tray.
          • Select Stop IP Server.
          • Remember to restart the IP Server once testing is completed.

4.  Extract the Hard Drive Writing Speed tool on the drive or RAID array that is to be tested.

5.  Right-click the Hard Drive Writing Speed tool and choose Run as Administrator.

6.  When the application runs, enter the number of cameras that you are currently recording to the storage drives.

7.  Enter the Frame Rate at which the cameras are being recorded.

8.  Choose the Average Image Size.

9.  Choose the most commonly present Image Format of the cameras.

10. Browse to the Video storage directory and then click Start.

The application will simulate writing to the drive(s) using these parameters.

 

    • Reading the Results

NOTE: The goal is to have the Target values be as close as possible to the Actual Values.

1.  Target Values are slightly higher than Actual Values -

          • The hard drive(s) could possibly be having issues handling the amount of data being written.

2.  Target Values are roughly 50% higher than Actual Values - 

          • The issue could reside in network storage issues or bottlenecking on the network.

3.  Target Values are roughly 75% higher than Actual Values - 

  • The storage drive(s) are possibly failing or could fail soon. Files or folders could be corrupt or no longer readable.

 

Where is the Health Monitor Could Beta Guide?

$
0
0

Description:

This article describes where to find the Guide for Health Monitor Cloud Beta.

 

Solution:

    • Visit Video Insight's Support Page and locate the Health Monitor Cloud Beta Guide at the bottom of the page.

      • Here you can download the Health Monitor Cloud Beta Guide.

End of Life Products

$
0
0

Description:

This article lists the Video Insight software and hardware that has reached the end of it's support life. To retrieve support, please verify that you're subscription is within maintenance and contact Technical Support to assist with upgrading your current Video Insight software.
 
 

Products That Are End of Life:

 

    • Accessories -
      • Coldstore
      • Health Monitor Legacy

 

    • Analog Software -
      • Video Insight Analog Video Server 2.0
      • Video Insight Analog Video Server 2.65
      • Video Insight Analog Video Server 3.0.0.38
      • Video Insight Analog Video Server 3.1.1.2
      • Video Insight Analog Video Server 3.5

 

    • *Capture Boards - 
      • V Series Analog Capture Board
      • VJ Series Analog Capture Board
      • VN Series Analog Capture Board
      • VNH Series Analog Capture Board

 

    • IP Software - 
      • Video Insight IP Server 3.0
      • Video Insight IP Server 3.1.1.2
        Video Insight Web Client 4.0
      • Totevision

 

    • VI Mobile - 
      • VI Mobile 1 for iOS

  

  • Video Insight offers incentives to upgrade your capture board with Advidia VP Series Encoders. Please contact your Sales Representative for further details.

    If you possess working Analog Cameras, Video Insight recommends using Analog Cameras with Advidia VP Series Encoders which are fully compatible with IP Enterprise.

How to Manually Install SQL for Use with Video Insight

$
0
0

Description:

This article describes how to manually install Microsoft SQL Server for use with the Video Insight software.
 

Symptom:

    • The Video Insight installer attempts to install SQL 2008. However, the command triggers that are used in the background don't respond properly in Windows Server 2003 or Windows Server 2012. This causes the installation to fail.

 

Possible Issues/Solutions:

    • Steps:

1.  Open a web browser and visit DownloadVI.com.

2.  Open the Tools menu, and select the appropriate SQL Server from the Utilities menu.

3.  Extract the resulting file by right-clicking and choosing Extract All.

4.  Inside the resulting folder, right-click the SQL Express executable and choose Run as Administrator.

5.  When prompted, Select the New Installations or Add Features option.

6.  Once the verification process completes, choose New Installation and click Next.

7.  Accept the Terms and click Next.

8.  At the Features Selection, click the Select All button and click Next

9.  In the Instance Configuration page, Verify that the Instance name reads MSSQLSERVER. All other settings can remain the same. Click Next.

10.  Click Next through the Server Configuration.

11.  At the Database Engine Configuration page, tick the radio button for Mixed Mode.

12.  Enter a password for the sa account, then click Next.

          • NOTE: This is the same password that will be used for the Video Insight installation.

            • More information on how to change the Video Insight password can be found in this KB Article.

13.  Click Next through the Error Reporting section.

14.  Click Next through the Configuration Rules to begin the installation.

15.  Once the installation is complete, open SQL Configuration Manager.

16.  Expand SQL Server Network Configuration and select Protocols for MSSQLSERVER.

17.  By right clicking, enable 'Named Pipes' and 'TCP/IP'.

18.  Click SQL Server Services, then restart the SQL Server (MSSQLSERVER) by right clicking.

19.  Run the Video Insight installation again.

20.  After verifying the connection with SQL, open SQL Server Management Studio from the Start Menu.

21.  Log in with the credentials entered in Step 12.

22.  Once the Video Insight installation displays the Initialization window, navigate to %ProgramFiles%\VI Enterprise\SQL Files\

23.  Click and Drag the VI.sql file into the SQL Server Management Studio window.

24.  Click Execute. Once this completes, finish the Video Insight installation as normal.

 

IP Server Not Writing to a NAS/SAN Location

$
0
0

Description:

This article describes how to give the IPEntService administrative logon permissions. This gives the service full permissions to properly write to NAS devices and other UNC paths.
 

Symptom:

    • IP Server is not recording to a NAS or UNC path.
    • IP Server stops recording to NAS or UNC path after upgrading to a new version.

 

Possible Issues/Solutions:

    • Steps:

1.  On the server that houses the IP Service, open Windows Services by navigating to Control Panel>Administrative Tools>Services.

2.  Locate IP Video Enterprise from the list of services.

3.  Right-click the service and choose Properties.

4.  Click the Log On tab.

5.  Tick the radio button that reads This Account.

6.  In the first field, provide an administrator account that has local administrative rights to the server.

          • This same account must also have Read/Write permissions to the NAS or UNC path.
          • The account may be a Domain Admin or Local Administrator user, so long as either account meets these requirements.

7.  In the second and third fields, provide the password for the account used in Step 6.

          • This password will have to match the account password that is used to gain administrative access to the NAS or UNC path.

8.  Click Apply>OK.

9.  Restart the IP Video Enterprise service by right-clicking the service and choosing Restart.


How to Submit a Feature Request

$
0
0

Description:

This article explains how to submit your favorite (new) feature request to be considered for inclusion in the next version.

 

Steps:

    • Click Here
    • Complete the entire form, including your contact information, to ensure we are able to contact you for more detail if need be

How to Factory Reset Advidia Cameras That Have a Physical Reset Button

$
0
0

Description:

This article shows you how to hard reset or factory reset Advidia cameras that have a physical button.
 
 
Solution:
 

Advidia A-Series with physical reset buttons:   A-15 / A-35 / A-44 / A-44-IR / A-44-IR V2 / A-46 / A-47 / A-54 / A-54-OD / A-54 V2 / A-55 / A-64 / A-65

Advidia B-Series with physical reset buttons:   B-31 / B-33

Advidia VP-Series with physical reset buttons: VP-4 / VP-8 / VP-16

    • Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds.

2.  Without releasing the reset button, unplug the power cable and hold reset for another 30 seconds.

          • If it is a PoE camera, disconnect the network cable.

3.  Plug the power cable back in STILL holding the reset button a final 30 seconds.

          • If it is a PoE camera, plug in the network cable.
 

Advidia B-Series with physical reset buttons:   B-210 / B-5360

    • Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds or until the blue LED (underneath the camera module) lights up.

 

Advidia P-Series with physical reset buttons: P-24 / P-25 / P-3360-OD

    • Steps:

1.  With the unit powered off, press and hold the initial set button.

2.  Without releasing the initial set button, power on the camera and hold for 5 seconds.

3.  Release the initial set button and wait 2 minutes for camera to boot and initialize.

 

Advidia P-Series with physical reset buttons: P-240

    • Steps:

1.  With the unit powered off, move the initial set button to the ON position.

2.  Power on the camera. The live indicator will light orange → light off → blink orange → light orange. The initialization will be complete when the live indicator lights orange.

3.  Power off the camera and move the initial set button to the OFF position.

4.  Return the water-resistant cap and the main sunshield rear cover to the original state.

5.  Power the camera back on using the power supply.

 

This will revert all settings including the network back to defaults.  For the camera's default IP address, please visit Advidia's support site: Advidia Camera & Encoder Support

 

NOTE:  The following cameras do NOT have physical reset buttons: VP-1 / VP-16-L / VP-8-V2 / VP-16-V2 / A-14 / A-34 / A-34W / A-45 / A-200 / A-200-P

How do I finish my Panasonic Camera Activation Process? (Internet Access)

$
0
0

 

Summary: 

These instrcutions will walk you through the remainder of the process for activating the Panasonic Cameras within VI Monitor on computers WITH internet access.  If your IP Server is NOT attached to the internet, please Click Here in order to complete the process of Panasonic Camera activation.


All steps take place in the IP Server managment tool called VI Monitor. It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Please follow these steps to complete your activation: 

  1. Log in to your IP Server using VI Monitor.
  2. At the top of the screen, select Administration → Accessories → Panasonic Licensing. 
  3. Here, you should see a list of all available Panasonic cameras and their statuses.
  4. Simply click on “Activate”
  5. Cameras listed above should now say “Registered.”
  6. Restart VI Monitor and IP Server.

 You have now successfully completed the Panasonic Activation Process.


 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.

How do I finish my Panasonic Camera Activation Process? (Internet Access)

$
0
0

Summary: 

These instrcutions will walk you through the remainder of the process for activating the Panasonic Cameras within VI Monitor on computers WITH internet access.  If your IP Serveris NOT attached to the internet, please Click Here in order to complete the process of Panasonic Camera activation.


All steps take place in the IP Server managment tool called VI Monitor. It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Please follow these steps to complete your activation: 

  1. Log in to your IP Server using VI Monitor.
  2. At the top of the screen, select Administration → Accessories → Panasonic Licensing. 
  3. Here, you should see a list of all available Panasonic cameras and their statuses.
  4. Simply click on “Activate”
  5. Cameras listed above should now say “Registered.”
  6. Restart VI Monitor and IP Server.

 You have now successfully completed the Panasonic Activation Process.


 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.

How do I complete the Panasonic Camera Activation Process? (No Internet access)

$
0
0

Summary: 

These instrcutions will walk you through the remainder of the process for activating the Panasonic Cameras within VI Monitor on computers WITHOUT internet access.  If your IP Server is attached to the internet, please Click Here in order to complete the process of Panasonic Camera activation.


All steps take place in the IP Server managment tool called VI Monitor. It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Please follow these steps to complete your activation: 


1) On your computer, Open VI Monitor
2) Navigate to: Select Administration → Accessories → Panasonic Licensing.
3) Verify that Panasonic Cameras have a status of “Register by _some_date_”
4) Click on “Export” and save the file to a USB Thumb drive.
5) Take the USB Thumb Drive  to a computer that DOES have internet access, AND VI Monitor installed.
6) Open VI Monitor on a computer with Internet access and go to: 
Administration → Accessories → Panasonic Licensing
7) Select “Import” and then choose the file from the path to the thumb drive.  
Once the process is completed, go back to the IP Server and re-insert your USB Thumbdrive.
8) Take the thumb drive back to the NON-internet connected IP Server.
9) Open VI Monitor and select Administration → Accessories → Panasonic Licensing
10) Select UPDATE and choose the file from the thumb drive that was created during the registration process on the machine connected to the internet.

You have now successfully completed the Panasonic Activation Process.


 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.

What is the process for enrolling my Panasonic Cameras?

$
0
0

Summary: 

These instructions will walk you through the process of adding your Panasonic Cameras to IP Server though the management tool called VI Monitor.  It is installed by default with IP Server installation. It is the management tool for your Video Insight IP Server.

Once you have completed adding your cameras to the IP Server while using VI Monitor, you will then need to take a few extra steps to activate your cameras completely.

Note:
If you have already added your Panasonic Cameras, and your IP Server does have Internet access, please Click Here in order to complete the final steps of Panasonic Camera activation.

If you have already added your Panasonic Cameras, but your IP Server does not have Internet access, please  Click Here in order to complete the process of Panasonic Camera activation.


 Please follow these steps to complete your activation: 

1) Log in to VI Monitor on your IP Server.

2) Select Administration along the top tabs within VI Monitor.

3) Next, select Servers (on left)

4) Select Cameras

5) Clicking on “Auto Discovery” will display the following window:

1.png

 

The Auto Discovery feature is used for cameras that are connected to your network and to allows you to quickly adding them to list of monitored cameras.  

By selecting the option for “ Use Default Passwords” , the system will use the camera's default username and password to locate the camera. Otherwise, be sure to type in the username and password used to locate the cameras.  

The progress will show in the progress bar.

3.png

When the Auto Discovery process is done, a popup will appear informing the user that the process is complete.

6) Select the cameras you wish to add by clicking the checkboxes or using the select all button.

5.png

7) The selected cameras will be added to the list in the bottom right corner. Users can now add them to the list of Monitored cameras by clicking on the ‘Add’ button.


If you prefer to customize your Camera Names while adding them, you may wish to add them manually. (Not Necessary if Auto-Discovery was used above.)

1) To do this,  click on ‘Add Manually’.

The following form will appear:

6.png

2) You will add all the camera information, Name, IP address, user name and password, Camera Make and Model.

3) When finished, click on 'Add' at the bottom of the window.

Note on manually adding cameras:

During the manual registration process, you will be prompted to add more cameras after you select Add (shown in above image). If you select 'Yes' the information entered manually for the previous camera will appear in the fields, but the custom name of the camera will be blanked out. You will need to change the name of the camera, the model (if different than before) and the IP address of the camera before selecting Add. You will continually be prompted to add more cameras until you select "No" when prompted for adding more cameras.

 
You have now successfully added your Panasonic Cameras to IP Server, but have not yet activated the Panasonic Cameras within VI Monitor. Please continue with one of the two following options:

If your IP Server does have Internet access, please Click Here in order to complete the final steps of Panasonic Camera activation.

If  your IP Server does not have Internet access, please  Click Here in order to complete the process of Panasonic Camera activation.



 Note: In the event that you already had a previous installation of IP Server, and a serial number provided by Video Insight, please call Customer Service so that we can move your licenses over to the new serial number provided with your Panasonic camera registration. That number is: 713-621-9779 ext. 2 Mon-Fri 7a-7p CST.

If you experience any difficulties with this process, please call Video Insight's Technical Support department
Limited support is available outside of the listed hours, 7 days a week.

 

Corrupt Files and/or Directories or Large Files?

$
0
0

Description:

This article describes how to test a server's RAID array to find faults that may cause corrupted or excessively large files and folders.
 

Symptom:

    • Depending on the number of recorded videos that are being written to a RAID array, it's possible that the RAID array may not be able to meet those strenuous requirements.

 

Possible Solutions:

    • Run the Hard Drive Writing Speed Test

      • Steps:

1.  Download the Hard Drive Writing Speed Test tool: Click Here.

2.  Log into Windows as a Local Windows Administrator.

3.  Verify that IP Server service is OFF during the test so that the results are accurately calculated.

          • Right-click on the IP Server icon in the lower right corner of the system tray.
          • Select Stop IP Server.
          • Remember to restart the IP Server once testing is completed.

4.  Extract the Hard Drive Writing Speed tool on the drive or RAID array that is to be tested.

5.  Right-click the Hard Drive Writing Speed tool and choose Run as Administrator.

6.  When the application runs, enter the number of cameras that you are currently recording to the storage drives.

7.  Enter the Frame Rate at which the cameras are being recorded.

8.  Choose the Average Image Size.

9.  Choose the most commonly present Image Format of the cameras.

10. Browse to the Video storage directory and then click Start.

The application will simulate writing to the drive(s) using these parameters.

 

    • Reading the Results

NOTE: The goal is to have the Target values be as close as possible to the Actual Values.

1.  Target Values are slightly higher than Actual Values -

          • The hard drive(s) could possibly be having issues handling the amount of data being written.

2.  Target Values are roughly 50% higher than Actual Values - 

          • The issue could reside in network storage issues or bottlenecking on the network.

3.  Target Values are roughly 75% higher than Actual Values - 

  • The storage drive(s) are possibly failing or could fail soon. Files or folders could be corrupt or no longer readable.

 


How to Factory Reset Advidia Cameras That Have a Physical Reset Button

$
0
0

Description:

This article shows you how to hard reset or factory reset Advidia cameras that have a physical button.
 
 
Solution:
 

Advidia A-Series with physical reset buttons:   A-15 / A-35 / A-44 / A-44-IR / A-46 / A-47 / A-54 / A-55 / A-65

Advidia B-Series with physical reset buttons:   B-31 / B-33

Advidia VP-Series with physical reset buttons: VP-4 / VP-8 / VP-16

    • Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds.

2.  Without releasing the reset button, unplug the power cable and hold reset for another 30 seconds.

          • If it is a PoE camera, disconnect the network cable.

3.  Plug the power cable back in STILL holding the reset button a final 30 seconds.

          • If it is a PoE camera, plug in the network cable.
 

Advidia B-Series with physical reset buttons:   B-210 / B-5360

    • Steps:

1.  With the unit powered on, press and hold the reset button on back of unit (or under the dome) for 30 seconds or until the blue LED (underneath the camera module) lights up.

 

This will revert all settings including the network back to defaults.  For the camera's default IP address, please visit Advidia's support site: Advidia Camera & Encoder Support

 

NOTE:  The following cameras do NOT have physical reset buttons: VP-1 / VP-16-L / VP-8-V2 / VP-16-V2 / A-14 / A-34 / A-34W / A-45 / A-200 / A-200-P

End of Life Products

$
0
0

Description:

This article lists the Video Insight software and hardware that has reached the end of it's support life. To retrieve support, please verify that you're subscription is within maintenance and contact Technical Support to assist with upgrading your current Video Insight software.
 
 

Products That Are End of Life:

 

    • Accessories -
      • Coldstore
      • Health Monitor (Legacy)

 

    • Analog Software -
      • Video Insight Analog Video Server 2.0
      • Video Insight Analog Video Server 2.65
      • Video Insight Analog Video Server 3.0.0.38
      • Video Insight Analog Video Server 3.1.1.2
      • Video Insight Analog Video Server 3.5

 

    • *Capture Boards - 
      • V Series Analog Capture Board
      • VJ Series Analog Capture Board
      • VN Series Analog Capture Board
      • VNH Series Analog Capture Board

 

    • IP Software - 
      • Video Insight IP Server 3.0
      • Video Insight IP Server 3.1.1.2
      • Totevision

 

    • VI Mobile - 
      • VI Mobile 1 for iOS

  

  • Video Insight offers incentives to upgrade your capture board with Advidia VP Series Encoders. Please contact your Sales Representative for further details.

    If you possess working Analog Cameras, Video Insight recommends using Analog Cameras with Advidia VP Series Encoders which are fully compatible with IP Enterprise.

How to Submit a Feature Request

$
0
0

Description:

This article explains how to submit your favorite (new) feature request to be considered for inclusion in the next version.

 

Steps:

    • Click Here
    • Complete the entire form, including your contact information, to ensure we are able to contact you for more detail if need be

Installing the VI Language Pack

$
0
0

NOTE: Language Pack only supports Arabic and Spanish only in VI Monitor v6.0.x and above

1.) In Start > Control Panel > Region and Language, choose the appropriate language from the drop-down labeled Format.

2.) Download the VI Language Pack from downloadvi.com (http://downloadvi.com/downloads/Current/Language/VI_Language_Package.exe)

3.) Run the installation using typical settings.

4.) Finally, restart VI Monitor and verify that the language has changed.

 

What is Health Monitor Cloud?

$
0
0
The Health Monitor Cloud is an application used to monitor the health of one or all of your servers.

It is peace of mind knowing a passively running server is there to monitor and ensure your video surveillance servers are running and cameras are recording to minimize the risk associated with a down server or camera.

To complete the risk mitigation and disaster recovery associated with your security initiative you may also want to consider installing a Failover server, discussed on page 26 in the Admin Guide.
Viewing all 84 articles
Browse latest View live


<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>