Description:
This article describes how to properly download the ActiveX Controller needed to use High Speed mode in Internet Explorer.
Symptom:
- Browsing to the Web Client in Internet Explorer, a user may select to install the ActiveX controller, but nothing happens.
Possible Issues/Solutions:
- Steps:
1. On the Client Machine that is accessing Web Client, open a new Internet Explorer window.
2. Clear your Browser History (Use the dropbox at the top right to choose the version of Internet Explorer).
3. Set the page in Compatibility View.
4. Add the site to Trusted Sites.
- After adding it to Trusted Sites, click Custom Level.
- Select the Radio button for Prompt under "Download unsigned ActiveX controls".
Click Here to View Image
5. Close Internet Explorer.
6. Open Internet Explorer and navigate to the Web Client.
7. Attempt to download the ActiveX file.